Frequently Asked Questions
Everything you need to know about our artisanal dark chocolate experience.
How should I store my Velour chocolates?
To maintain optimal texture and flavor, store your chocolates in a cool, dry place between 55°F and 65°F. Avoid refrigeration if possible, as it can cause sugar bloom and affect the velvety finish.
Do you offer climate-controlled shipping?
Yes, we use insulated packaging and gel ice packs during warmer months and for transit to warmer climates to ensure your luxury chocolates arrive in perfect, unmelted condition.
Are Velour chocolates vegan and gluten-free?
Most of our dark chocolate collections are naturally vegan and gluten-free. Please check the specific ingredient list on each product page for detailed allergen information.
What is the shelf life of your artisanal truffles?
Because we use fresh ingredients and no artificial preservatives, our ganache-filled truffles are best enjoyed within 4 weeks of delivery. Solid dark chocolate bars stay fresh for up to 12 months.
Can I customize a chocolate gift box?
Absolutely. You can use our 'Bespoke Collection' feature to select specific flavor profiles and include a personalized, hand-written note for your recipient.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our concierge within 24 hours for a replacement or refund.