Returns & Exchanges

Due to the perishable nature of our artisanal dark chocolates, we are unable to accept returns on food items; however, your satisfaction is our priority and we will gladly replace any damaged or incorrect orders. Please contact us within 48 hours of delivery to initiate a quality claim for your luxury confections.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, carefully check your chocolate collection for any damage or discrepancies caused during transit.

• 2.
  Document the Issue

  Take clear photographs of the product and its original packaging to help our quality assurance team understand the concern.

• 3.
  Contact Concierge

  Email our support team with your order number and the photos of your delivery to request a replacement or credit.

• 4.
  Resolution Delivery

  Once approved, we will expedite a fresh shipment of your Velour chocolates or issue a store credit to your account.